Anything we can help with?

You can choose to pay in cash or use other payment methods (GrabPay/Touch N Go/ShopeePay/Boost/Debit Card/Credit Card/).

No. You can’t split bills with different payment methods.

No. We do not provide COD (cash on delivery) as a payment method. We only accept payments with GrabPay, Touch N Go, ShopeePay, Boost, Debit Card and Credit Card

Yes, as long as the payment has not been made, you can make new transactions and use other payment methods.

No. There is no minimum transaction for the use of debit and credit cards.

The length of the refund depends on each payment method:
E-Wallet: 3-14 working days
Credit/Debit Card: 7-14 working days

If you haven't received your refund outside the time stated above or have other problems, you can directly email to customerservice@kenangancoffee.my

Please follow our facebook or instagram for more updated details.

No. It is not possible to change the phone number on the Kenangan Coffee account.
Please create a new account with a new phone number

You are only allowed to register one phone number per account. If the registered phone number is lost or forfeited, please create a new account with new data (phone number & email).

Please log in to your account, select Edit Profile, select Change PIN, enter your current PIN, and please submit your new PIN.

Reset the PIN through a registered phone number, click "Change PIN" and follow the next steps.

Yes, your order can be picked up by your relatives or through ride-hailing. But make sure to provide a screenshot of the QR code and order number to the party who took it, for our outlet team to scan it.

No, paid orders cannot be changed or canceled. Make sure your order is correct before making the payment. If you can't pick it up yourself, we recommend that you order a ride-hailing service to help pick up your order. Share the screenshot of the QR code along with the order number, so that the ride-hailing driver and baristas won’t get confused.

We recommend that you pick up your order as soon as possible, after the status in Kenangan Coffee application changes to “Ready for Pick-Up”, so that the quality of the drink is maintained. However, if you can't pick it up immediately, you can still pick it up later before the end of our operating hours.

No, for orders that have been successfully placed, they must be picked up on the same day you make the payment. If it's on a different day, then we suggest you make a new order.

You can still pick up your order by showing your order details to our outlet team. Make sure to pick up your order on the same day you make the payment.

For transactions that are not picked up; they will be considered forfeited and cannot be refunded.

Reward points earned on transactions using cashback vouchers via the Kenangan Coffee app or in-store (by providing your registered phone number). They act as a digital currency to discount future purchases.

All users who have registered as a member through the Kenangan Coffee app and completed registration are eligible to earn Kenangan Points.

Points are strictly generated by completing orders with active cashback vouchers. Points are calculated based on your food and beverage subtotal. They are not awarded for delivery fees, taxes, or third-party aggregator orders (e.g., GrabFood, Foodpanda).

1 Kenangan Point = S$0.01. There is no minimum transaction required to earn points when using a valid cashback voucher.

You can apply your point balance at checkout via the app, at self-service kiosks, or directly at the cashier. Point redemption is universally supported across all Kenangan SG locations.

Yes. You can use points to cover a portion of your bill and pay the remaining balance using cash, credit card, or any other officially accepted digital payment method.

Yes, you can use points to pay for promotional items. However, you cannot earn new cashback points on a transaction where you are simultaneously redeeming points.

Points expire strictly 365 days from their exact earning date. For example, a batch of 20 points earned on 1 January 2026 will expire on 1 January 2027 at 11:59 PM.

No. Kenangan Points are tied to your registered account and are non-transferable. They cannot be purchased or topped up with cash, they must be earned organically.

Points cannot be issued retroactively. You must ensure the barista inputs your registered phone number into the POS system before the payment is finalized.

All accumulated points, transaction history, and active vouchers will be permanently forfeited and cannot be recovered.

Contact Kenangan Customer Support directly through the app. Provide your transaction date, store location, and a copy of your order receipt so the team can investigate and manually credit valid points.

You can view your current Kenangan Points balance directly on the home screen or under your account profile in the Kenangan Coffee app.

If an order where you earned points is cancelled or refunded, the points earned from that transaction will be deducted from your balance. If you used points to pay for a cancelled order, those points will be refunded back to your account.

No, you can use points to cover the entire cost of your order as long as you have a sufficient balance.

Points are only awarded when you actively apply a valid cashback voucher at checkout. Ensure you have selected a cashback voucher before completing your payment. Also, double-check that your transaction wasn't paid partially with existing points, which voids new point accumulation.