Anything we can help with?

Most of our outlets operated from 9 AM to 9 PM. If you want to make sure on certain outlet's operating hour, you can directly check it on Kopi Kenangan App or please contact us through Whatsapp 08170756865 (chat only) and we'll check it for you.

Sorry for the inconvenience, please report to our team through Whatsapp 08170756865 (chat only) and we'll check it for you.

You can pay with cash or other payment channels (GoPay/Ovo/Dana/Cashbac/ShopeePay/JeniusPay/Debit Card/Credit Card/Virtual Account/blu).

You can't

Yes, you can inform our barista of the mobile number registered in the Kopi Kenangan application. Make sure the mobile number registered in the Kopi Kenangan application is the same as the number used in Whatsapp to confirm the use of Kenangan Point, if the amount is more than five thousand.

Sorry, we didn't provide cash/cash on delivery. We currently accept payment from Gopay, Ovo, Dana, ShopeePay, JeniusPay, Virtual Account, blu, debit card, and credit card.

Kopi Kenangan App doesn't provide COD (cash on delivery) payment. We provide Gopay, OVO, Dana, Shopeepay, JeniusPay, Virtual Account, blu, Debit Card and Credit Card.

As long as the payment is not settled yet, you can make new transaction at KK App dan use other payment channel.

Yes, you can use all Kenangan Points to pay your transaction. However, you can't use any available vouchers in this transaction.

Yes, you can use Kenangan Points with other payment methods at the same time.

Yes, you can inform our barista of the mobile number registered in the Kopi Kenangan application. Make sure the mobile number registered in the Kopi Kenangan application is the same as the number used in Whatsapp to confirm the use of Kenangan Point, if the amount is more than five thousand.

Start from 1 February 2021, all debit card and credit card have minimum transaction on every transaction:
-Debit card minimum transaction Rp 30.000,-
-Credit card minimum transaction Rp 50.000,-
Minimum transaction is the final price after discount.

It depends on the payment channel you used:
- Ovo: Max 7 working days
- Cashbac: Max 7 working days
- Gopay/GopayLater: Max 7 working days
- Dana: Max 7 working days
- ShopeePay: Max 7 working days
- Debit/Credit card: Max 14 working days
- JeniusPay: Max 7 working days
- Virtual Account: Max 7 working days
- blu: Max 7 working days
If you haven't received the refund from the failed transaction within the time listed above, we suggest you to contact the particular CS of each payment channel.
If you have another problem or inquiry, please feel free to send us an email to hello@kopikenangan.com or Whatsapp +62817-0756-865 thus we can help you.

Just head to our Instagram post and highlight promo. You may also go to Kopi Kenangan App to get update on our exclusive on-going promotions. Download your own Kopi Kenangan App right now!

Make sure you follow all the steps that are posted on our Instagram or Kopi Kenangan App and fulfill all Terms & Conditions. Then voila, the promotion is yours!

The Buy 1 Get 1 promo period lasts for 7 days, you can enjoy this promo all day long during operational hours by purchasing directly at the outlet or the Kopi Kenangan Application.
Download your Kopi Kenangan Application and get exclusive promotions!

Please make sure the chosen outlet is participating in Buy 1 Get 1 promotion.
When you are ordering, click the "Combo" menu and choose the bundling "2 Es Kopi Kenangan Mantan".

Please check the steps below:
1. Make sure you follow all Terms & Conditions
2. Please wait up 1x24 hours or 2x24 hours depends on the T&C
If you haven't received your cashback till then, please contact the CS of the payment channel you used.

You can change phone number in Kopi Kenangan App.

Kopi Kenangan account can change phone number. If your phone number is lost or expired, please change the phone number in the profile menu.

Open your Kopi Kenangan App, choose Edit Profile then Change PIN, insert the old PIN, then create a new PIN.

Reset your PIN through your registered phone number, then click "Change PIN" and follow all the steps required.

You can ask someone else to pick up your drinks or you can use online delivery service. Just make sure you gave them your QR code screenshot, order number, and order detail for them to show it to our in-outlet team.

Once the payment is settled and the transaction is successfully proceeded, you can't change anything.
If by any chance you accidentally chose the wrong outlet, we encourage you to use online delivery service to pick up your order. Don't forget to send your QR code screenshot, order number, and order detail to help the driver pick up your drinks easily.

We encourage you to pick up your drinks immediately after your order status changed to "ready for pick up" to ensure the freshness of your drink. But if you can't pick up your drinks right away, you can still pick it up during our outlets' operational hour.

No, you have to pick up your drinks on the same day that the transaction was made.

Dont' worry! You are still able to pick up your drinks by showing order detail in your Kopi Kenangan App. Please make sure you pick up in the same day you purchased.

If your purchase status at Kopi Kenangan App did not change to "Completed", please wait 1x24 hours and it will auto-complete.

If you didn't pick up your order in the same day, we are sorry to let you know it will be forfeited and can't be refunded.

To make sure ABC outlet supports delivery please check it at Kopi Kenangan App or you can contact us through Whatsapp 08170756865 (chat only) and we'll be happy to check it for you.

Yes, your delivery fee will depend on the delivery partner you chose and also based on the distance from your address to the outlet.

Once your transaction is settled, you cannot change options from pick up to delivery, or vice versa. If by any chance you misplace your order to pick up while you actually want it to be delivered, we encourage you to use online delivery service to pick your order. Don't forget to send the QR code screenshot and order details to the driver to help them pick your order easily.

In Cart page, make sure you chose pick up or delivery before continue to your payment. If you need further assistance, please contact us through Whatsapp 08170756865 (chat only). We'll be happy to help you.

Kenangan Points are points you earn from every transaction, whether through the Kopi Kenangan app or by visiting a store and providing your phone number to the barista. These points can also be used as a payment method for future transactions, both in the app and in-store.

There are several ways to earn Kenangan Points:

Gold and Black:
- Regular cashback on every menu purchase based on your loyalty tier, for transactions made via the Kopi Kenangan app or directly in-store
- Using cashback vouchers/promotions at Kopi Kenangan

Silver:
- Using cashback vouchers/promotions at Kopi Kenangan

Notes:
Kenangan Points cannot be earned from aggregator transactions (ShopeeFood, GrabFood, & GoFood) or transactions at Satu Kenangan stores.
For in-store purchases via QR scan or phone number input, cashback is limited to once per day per user and a maximum of 15 times per month.
There is no cashback limit for transactions made via the app.

Each Kenangan Point is equal to IDR 1, and you can earn points without any minimum transaction.

Kenangan Points can be redeemed for various Kopi Kenangan products through the Kopi Kenangan app

Kenangan Points are valid for 1 year from the month of your last earned points.

Example:
On 1 January 2023, you earn 3,000 points, and on 5 January 2023, you earn another 4,000 points. Your total 7,000 points will expire on 31 January 2024.
Make sure to use your Kenangan Points before they expire.

If you use Kenangan Points for full or partial payment, the transaction will not earn additional Kenangan Points. This also applies to transactions using cashback vouchers or regular cashback promotions.

No, Kenangan Points are non-transferable and are exclusively for your personal use.

All customers, except those with Silver membership, can earn Regular Cashback Kenangan Points by showing their Kopi Kenangan QR code or providing their registered phone number to the cashier when ordering in-store, with a maximum of once per day.

For in-store transactions, you can only earn Kenangan Points once per day by scanning your QR code or providing your registered phone number.
If your Kenangan Points are not credited within 1x24 hours, please report your issue along with complete details (name, phone number, order screenshot and/or receipt photo) via WhatsApp at 08170756865 (chat only) or email to hello@kopikenangan.com
.
Our team will assist in checking your transaction.

There are several conditions where regular loyalty cashback does not apply:
1. Use of cashback vouchers
2. Purchase of voucher packs (depending on the type)
Note:
Kopi Kenangan reserves the right to change the terms of regular loyalty cashback at any time without prior notice, especially in cases of suspected fraud.

Thank you for trusting Kenangan Brand as one of your reliable partner.
For detailed information regarding the Kopi Kenangan and Satu Kenangan partnerships, you can directly contact our partnership team via Whatsapp +6287785308199.

• WhatsApp+62 877-8530-8199Chat →

Please email to partnerships@kopikenangan.com. If your product or service match with our needs, we will certainly contact you. Good luck!

• Emailpartnerships@kopikenangan.comSend email →

Please visit our Linkedin account and Instagram @insidekenanganbrands. Who knows, we might work together in the future ;)

Kenangan VIP loyalty program is a new loyalty program from Kopi Kenangan, specifically designed for teman Mantan, where there will be many special rewards for teman Mantan.

Kenangan VIP loyalty program is available starting from January 1, 2024, with new benefits and tiers. Additionally, tier calculations are based on transactions from January 1 to December 31, 2023. Subsequently, tier calculations will follow the current calendar year.

Starting from January 1, 2024, Heart will no longer be applicable as a reference for loyalty level progress. Instead, it will be replaced by the total transaction value as the new measure of loyalty progress.

The latest membership levels in Kenangan VIP are divided into 3, namely: Silver, Gold, & Black.

There are 2 ways to join Kenangan VIP loyalty program:

1. Register through the application and make transactions in the app to accumulate loyalty progress.
2. Register directly at the store and activate the registered phone number in the store through the Kopi Kenangan app.

Every member is entitled to various attractive benefits according to their membership level. The higher your membership level, the more benefits you will receive. The benefits can be viewed in full through the VIP page in the Kopi Kenangan app or as follows:

Effective January 1, 2024, the requirement to level up is the total amount spent for each transaction you make.

In this case, the calculated transactions are the final payment amount after discounts, including the Delivery Fee or Take Away Charge. Additionally, transactions that are considered are those made through online purchases via the Kopi Kenangan app or offline in-store (providing your phone number to the barista).

Transactions not considered for level advancement include those made through aggregator apps such as Grabfood, GoFood, & ShopeeFood.

The cumulative value of your transactions will determine your level. Each level has a minimum total transaction value to either level up or maintain your current level.

Silver: No minimum purchase amount
Gold: The required transaction amount is Rp700,000
Black: The required transaction amount is Rp10,000,000

To increase your membership level, if the accumulated transaction value reaches the target level, your membership level will immediately go up.

To maintain your membership level, you need to carry out transactions until you reach the specified target. If your transaction count has met the minimum target for your current membership level, your membership level will remain at the beginning of the next year.

For members who level up in the first semester (January-June), they can maintain their new level in the following year. Members will have until the end of the year (December 31) to accumulate the same transaction value.

For members who level up in the second semester (July-December), they can maintain their new level for the next two years. Members will have one year ahead (January-December) to accumulate the same transaction value.

Members who cannot maintain their level will drop one level below.


Example:
Level Up - On January 1, 2024, the transaction value you've accumulated since 2023 will be reflected in the Kenangan VIP loyalty program for 2024. If your accumulated transaction value in 2023 has reached the Gold level target (Rp700,000), then on January 1, 2024, your membership level becomes Gold.

If you have reached the Gold level and have accumulated the transaction value to move up to the Black level (Rp10,000,000), your membership level will immediately be upgraded to Black.

Maintaining Level - On July 30, 2024, your membership level is upgraded to Gold. From that date until the end of 2024, if you successfully accumulate the target transaction value according to the Gold level criteria, your membership level in 2025 will remain at the Gold level

Yes. However, the downgrade only applies when you are unable to reach the transaction target by the end of the year. Members who cannot maintain their level will experience a decrease of one level below.

Example:
Downgrade Level - On July 30, 2024, your membership level was upgraded to Gold. However, if your transaction total by the end of 2024 is still less than the target accumulated transaction value for the Gold level (Rp 700,000), your membership level will be downgraded to Silver in 2025.

Don't worry, Kenangan Points are still there, and your points will not change. Kenangan Points are earned from cashback transactions for the purchase of food, beverages, or merchandise at Kopi Kenangan. They can be used as a payment system within the Kopi Kenangan app or at offline Kopi Kenangan stores.

Notes:
- Kenangan Points Cashback only available for Gold & Black membership
- Transactions through agregator channel or Satu Kenangan store will not eligible to recieve Kenangan Points.

Your Kenangan Points from the old loyalty program will still be valid. Kenangan Points will expire after a period of 1 year from the date you acquire them if they are not used.

Example: If you earned 3,000 points on January 1, 2023, and then received an additional 4,000 points on January 5, 2023, your total of 7,000 points will expire on January 31, 2024. Make sure to use your Kenangan Points before the expiration date.

You can check your Kenangan Points by opening the Kopi Kenangan app, finding the Kenangan Points balance on the home page or by going to the 'My' page, and locating the total amount of Kenangan Points you have.

Yes, it will still be considered in the Kenangan VIP loyalty program. The amount of Kenangan Points used will still be recorded in the calculation of the transaction value target for the membership level.

Example:
You purchase a drink combo for Rp40,000 with an additional combo discount of Rp5,000. You decide to pay using 5,000 Kenangan Points, so your total payment is Rp30,000. However, the recorded transaction value in the loyalty program is Rp35,000, where the combo discount is excluded, but Kenangan Points will still be taken into account in the loyalty program transaction.

Kenangan Points are the points you earn with every transaction, whether through the Kopi Kenangan app or by visiting the store directly and providing your phone number to the barista beforehand. Additionally, you can use Kenangan Points as a payment method for any of your transactions, whether made through the Kopi Kenangan app or through in-store purchases.

There are several ways to earn Kenangan Points. The methods are as follows:

Gold and Black
- Regular cashback with every purchase of any menu, based on loyalty levels, for each transaction made through the Kopi Kenangan app or directly at the store.
- Utilization of cashback vouchers/promotions at Kopi Kenangan.

Silver
- Utilization of cashback vouchers/promotions at Kopi Kenangan.

Note:
Kenangan Points cannot be earned through transactions with Aggregators (ShopeeFood, GrabFood, & GoFood) or make any transaction in Satu Kenangan store. For purchases directly at the store through QR or input phone number, cashback for Kenangan Points is limited to 1 time per day per user and a maximum of 15 times in 1 month. Meanwhile, there is no cashback quota limitation if the user makes transactions via the Application.

For Gold and Black level, you will receive Kenangan Points cashback based on the percentage of Regular Cashback that link to your loyalty level. The cashback amount obtained is a percentage of the total amount paid. The total amount considered is the sum after discounts and excludes taxes. However, several things were not included in the calculation are the Delivery Fee and Takeaway Charge.

There are certain conditions where regular loyalty cashback does not apply. These conditions are as follows:

1. Use of cashback vouchers
2. Purchase of voucher packs (depending on the type of voucher pack)
3. Transacting more than 1 on same day
4. Make transaction in Satu Kenangan store

Note:
Kopi Kenangan reserves the right to change the terms related to regular loyalty cashback at any time without prior notice, and in case of detection of fraud or irregularities.

Birthday Treats are one of the special gifts exclusively for Gold and Black membership levels. Where:
- Gold members will receive a birthday E-voucher distributed during their birthday month through the Kopi Kenangan app.
- Meanwhile, Black members will receive 3 birthday E-vouchers with different benefit scheme for each vouchers, provided the user has completed a survey.

*Note:
3 E - Voucher birthday benefit for Black members may vary each month depending on the availability of the gifts. Special gifts may be replaced with other specific programs that will be provided exclusively for Black members.

Special Treats is one of the exclusive benefits for Black Members, where users will be able to enjoy a beverage with a special offer from Kopi Kenangan every month. The special offer is valid for both the latest menu items and special menus each month.

*Note:

- Benefits will be provided to users who have upgraded to Black Members by the 25th of each month.
- If a user upgrades to the Black level after the 25th of the same month, the benefits will be provided in the next two months.
- Kopi Kenangan reserves the right to fully determine the menu offered in the following special promotion and is not subject to dispute.
- The program may change at any time without prior notice.

Exclusive Promotion is a special benefit for Black Members where there will be special Cashback/Discounts provided every month.

*Note:

- The benefits in the form of Cashback/Discount are fully determined by Kopi Kenangan and may change at any time without prior notice.

Black Rewards Treats is one of the exclusive benefits for Black Members, where there will be special program n the Kopi Kenangan app every month. Each Black Member can participate and receive different special prizes each month.

*Note:

-Information regarding the upcoming special game/quiz will be communicated through email or push notifications to Black Members every month.
-Prizes are fully determined by Kopi Kenangan and may change at any time without prior notice.

If the driver asks for additional fees beyond the total shopping you have paid in the application, then this is entirely an agreement or the responsibility of both parties, the driver and customer. We suggest you to directly coordinate with the driver regarding this issue.
However, we suggest, if you have agreed to make payments beyond the total shopping you have paid, pay with cash payments directly to the driver, not through transfers.